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Technology Support for Students and Families

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 Student Tech Center: In-person tech support is available for all students Monday through Friday from 12:00 p.m. to 3:00 p.m. at the Wilburton Instructional Service Center (WISC). Learn more.

 Are you leaving the District? Students may turn in technology equipment at the Student Tech Center located at the Wilburton Instructional Service Center (WISC). See below for Student Tech Center details including address and hours.

 Top questions: Supporting your technology help needs is important to us. Visit our frequently asked questions page to find helpful resources.

Topics in this section:

Get Help with Technology

Students and families can get technology support by phone, email, or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.

Online

Phone

  • Monday through Friday: 7:00 a.m. to 4:30 p.m.
  • Parents and students call (425) 456-4321

Student Equipment Returns and In-Person Support at the Student Tech Center

Students leaving the District may turn in devices and peripherals including laptops, laptop bags, hotspots, power adapters, and styluses. In-person tech support is available for all students throughout the summer.

Student Tech Center at the Wilburton Instructional Service Center (WISC), located across the street from (south of) Wilburton Elementary School.

  • 12241 Main Street, Bellevue, WA 98005 – building 6
  • Monday through Friday: 12:00 p.m. to 3:00 p.m.
  • General tech support for issues that are difficult to resolve via email or phone, no appointment necessary.
  • Students and families will follow guidelines for minimizing the risk of COVID-19.

Note: Starting July 6, students attending a Summer Program may get in-person tech support at Sammamish High School.

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Access to Technology and the Internet

In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We issued iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities.

Added November 10, 2020: The Washington Office of Superintendent of Public Instruction (OSPI) announced their K-12 Internet Access Program which connects eligible students in need to Internet access at home with no cost to the student or their family. Learn more.

Added July 1, 2021: Washinton’s K-12 Internet Access Program ended on June 30, 2021. To sign up for the Federal Communications Commission’s new Emergency Broadband Benefit Program, please visit https://www.fcc.gov/broadbandbenefit.

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Student Device Setup Guides

Here are setup guides to help students get started with their district-issued iPads and laptops.

iPads: Grades K-1

Laptops: Grades 2-12

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Help with Microsoft Teams

Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.

Getting Started

Student Guides

Family Guides

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Login Support for Elementary Families

Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.

Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).

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Technology

Last reviewed July 15, 2021

The Bellevue School District acknowledges that we learn, work, live and gather on the traditional lands of the Coast Salish Peoples. We honor with gratitude the land itself and the Coast Salish Peoples of our region, past, present and future.