Technology Support for Students and Families
Top questions: Supporting your technology help needs is important to us. Visit our frequently asked questions page to find helpful resources.
Need in-person technology help? Visit the Tech Center aligned to your school’s enrollment area. Additional details below.
Topics in this section:
Get Help with Technology
Students and families can get technology support by phone, email or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.
Online
- Monday through Friday: 7:00 a.m. to 4:30 p.m.
- Parents email parenthelp@bsd405.org
- Students email studenthelp@bsd405.org
Phone
- Monday through Friday: 7:00 a.m. to 4:30 p.m.
- Parents and students call (425) 456-4321
In-Person at Tech Centers
- General tech support for issues that are difficult to resolve via email or phone
- Curbside device pick-up/exchange
- Staff and visitors will follow guidelines for minimizing the risk of COVID-19
- Monday, Wednesday, Friday: 8:00 a.m. to 3:00 p.m.
- Tuesday, Thursday: 10:00 a.m. to 6:00 p.m.
For faster service, if you are picking up or exchanging a laptop or iPad, it is best if you visit the Tech Center aligned to your school’s enrollment area. See list of schools below each Tech Center.
Tech Center at Newport High School
4333 Factoria Blvd SE, Bellevue, WA 98006
(425) 428-3339 (talk/text)
Primarily support students who attend:
Elementary School: Clyde Hill, Eastgate, Enatai, Jing Mei, Medina, Newport Heights, Puesta del Sol, Somerset, Woodridge
Middle/Choice School: Chinook, Tyee
High School: Bellevue, Newport
Directions:
Enter the Visitor parking lot off of 124th Ave on the west side of the school. If entering from Factoria Blvd, continue along Knight Ct (SE 44th St) around the north side of the school building, to the Visitor parking lot. The door to the Tech Center (which is in the gym) is immediately to the right as you head towards the main entrance.
Tech Center at Sammamish High School
100 140th Ave SE, Bellevue, WA 98005
(425) 535-6300 (talk/text)
Primarily support students who attend:
Elementary School: Ardmore, Bennett, Cherry Crest, Lake Hills, Phantom Lake, Sherwood Forest, Spiritridge, Stevenson, Wilburton
Middle/Choice School: Bellevue Big Picture, Highland, International, Odle, Tillicum
High School: Interlake, Sammamish
Directions:
Come into the main driveway on the west side of the school and go to the parking area near the main stairs.
Access to Technology and the Internet
In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We will issue iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities. Families will be notified by their student’s school about when and where to pick up their device. Learn more.
Please note that many companies have recognized the need for keeping our community connected and changed their plans and rules to provide expanded data options. Although the Bellevue School District is not affiliated with any of these companies and we have not vetted any of the offerings, more information can be found online:
Comcast | Comcast – Spanish | T-Mobile | AT&T | Verizon | Sprint
Student Device Setup Guides
Here are setup guides to help students get started with their district-issued iPads and laptops.
iPads: Grades K-1
Laptops: Grades 2-12
Help with Microsoft Teams
Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.
Getting Started
- Quick Start Guide for Families (PDF)
- What is Microsoft Teams (video) | ¿Qué es Microsoft Teams? (vídeo)
Student Guides
- Quick Start Guide for Students (PDF)
- Accessing School Online via Microsoft Teams (PDF) | Acceso a la escuela en línea a través de Microsoft Teams (PDF) | 通过Microsoft Teams 在线访问学校 (PDF)
Family Guides
Login Support for Elementary Families
Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.
- Learn more: Family login information (PDF) | Spanish (PDF)
- How to login to Clever on student iPads – grades K-1 (PDF)
Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).
Last reviewed October 7, 2020