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Access to Technology and the Internet

Base stations for wireless internet access (hotspots) and laptops are available for student use. They can be checked out from our Technology Department. Please submit your request via this online survey: EnglishSpanish. Technology staff will contact families when devices are available for pickup. The preparation of devices may take up to 3 days.

Please be aware that due to a nationwide shortage of base stations for wireless internet access (hotspots), there might be a delay in getting these to students. We will provide more information when we have updated delivery estimates.

Please note that many companies have recognized the need for keeping our community connected and changed their plans and rules to provide expanded data options. Although the Bellevue School District is not affiliated with any of these companies and we have not vetted any of the offerings, more information can be found online:

ComcastComcast – Spanish | T-Mobile | AT&T | Verizon | Sprint



Get Help with Technology

The Bellevue School District’s Technology Support Team is committed to providing technical support to our students, parents and staff. Here is how we’re supporting families:

All students have access to the district’s Student How-To Guides online.

Online

Phone

  • Monday through Friday: 7:00 a.m. to 4:30 p.m.
  • Parents and students call (425) 456-4321

In Person

  • Curbside laptop and hotspot (base station for mobile internet access) pick-up. Learn more: English (Word Online) | Spanish (Word Online)
  • General tech support for issues that are difficult to resolve via email or phone
 Summer hours at the Tech Center at Sammamish High School. As of June 22, the in-person Tech Center hours will change (through July 31). Summer hours: Monday through Friday from 11:00 a.m. to 2:00 p.m.
Starting April 20, families can pick-up/exchange devices curbside. Learn more: English (Word Online) | Spanish (Word Online)
Please note: Due to a nationwide shortage of hotspots, there might be a delay in getting these to students. We will provide more information when we have updated delivery estimates.

In Person Location:

Tech Center at Sammamish High School
100 140th Ave SE, Bellevue, WA 98005
Monday through Friday: 11:00 a.m. to 2:00 p.m.



Network Security and Privacy

The Bellevue School District utilizes online security measures to protect the safety and security of all students. We understand this may create challenges for a few students, however, the policies and procedures are designed to safeguard our network and user accounts.


Tips for Optimizing Your Internet Connection

  • Use a wired connection or relocate as close to your router or modem as possible.
  • Reboot your router, modem and device (at least weekly).
  • Turn off extra Wi-Fi-enabled devices when not in use (e.g. security cameras, doorbells, extra phones, tablets, TVs, printers, audio players, baby monitors, speakers).
  • Turn off file-syncing services (e.g. Google Drive, Dropbox, OneDrive) on other Wi-Fi-enabled devices when not in use.

Using Personal Devices for Remote Learning

  • If you are experiencing technical issues while accessing remote learning tools and resources from personal devices, we will do our best to provide support and to resolve your specific issue. We can provide tips and recommendations but cannot install software or change your settings. Students may checkout a laptop from the Technology Department.
  • In accordance with the Student Technology Acceptable Use Procedure (2022P (PDF)), students are prohibited from attempting to conceal Internet activity and from attempting to bypass or evade techniques used to bypass filters. Students connecting to Office 365 on a personal device that uses software and/or hardware that obscures their location may be locked out of their account.

Broken/Lost Stylus or Power Adapter

If your stylus or power adapter is lost or damaged, you may visit the Tech Center at Sammamish High School to pick-up a replacement. If you are unable to visit, please contact us by email or phone, noted above. In accordance with our Student Laptop & Accessory Damage Guidelines (Word Online), students are financially responsible for lost or damaged items. Applicable charges will be applied to students’ accounts to replace lost or damaged items.