Technology Support for Students and Families
Holiday notice: In observance of the Martin Luther King, Jr. holiday, the Tech Centers will be closed on Monday, Jan. 18. We will resume operations at the Tech Center at Sammamish High School on Tuesday, Jan. 19. Note: The last day of operations for the Tech Center at Newport High School is Friday, Jan. 15.
Top questions: Supporting your technology help needs is important to us. Visit our frequently asked questions page to find helpful resources.
Topics in this section:
Get Help with Technology
Students and families can get technology support by phone, email or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.
Online
- Monday through Friday: 7:00 a.m. to 4:30 p.m.
- Parents email parenthelp@bsd405.org
- Students email studenthelp@bsd405.org
Phone
- Monday through Friday: 7:00 a.m. to 4:30 p.m.
- Parents and students call (425) 456-4321
In-Person at the Tech Center at Sammamish High School
- Address: 100 140th Ave SE, Bellevue, WA 98005
- Directions: Come into the main driveway on the west side of the school and go to the parking area near the main stairs. The Tech Center is located in the Upper Gym directly across from the Main Office.
- Hours:
- Monday, Wednesday, Friday: 8:00 a.m. to 3:00 p.m.
- Tuesday, Thursday: 10:00 a.m. to 6:00 p.m.
- Phone: (425) 535-6300 (talk/text)
- General tech support for issues that are difficult to resolve via email or phone, no appointment necessary
- Curbside device pick-up/exchange
- Staff and visitors will follow guidelines for minimizing the risk of COVID-19
Access to Technology and the Internet
In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We issued iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities.
Added Nov. 10: The Washington Office of Superintendent of Public Instruction (OSPI) announced their K-12 Internet Access Program which connects eligible students in need to Internet access at home with no cost to the student or their family. Learn more.
Student Device Setup Guides
Here are setup guides to help students get started with their district-issued iPads and laptops.
iPads: Grades K-1
Laptops: Grades 2-12
Help with Microsoft Teams
Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.
Getting Started
- Quick Start Guide for Families (PDF)
- What is Microsoft Teams (video) | ¿Qué es Microsoft Teams? (vídeo)
Student Guides
- Quick Start Guide for Students (PDF)
- Accessing School Online via Microsoft Teams (PDF) | Acceso a la escuela en línea a través de Microsoft Teams (PDF) | 通过Microsoft Teams 在线访问学校 (PDF)
Family Guides
Login Support for Elementary Families
Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.
- Learn more: Family login information (PDF) | Spanish (PDF)
- How to login to Clever on student iPads – grades K-1 (PDF)
Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).
Last reviewed January 15, 2020