Technology Support for Students and Families
Holiday notice: All District offices, including the Help Desk, will be closed on Monday, July 4 in observance of Independence Day.
Topics in this section:
Get Help with Technology
Students and families can get technology support by phone, email, or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.
Phone
- Monday through Friday: 7 a.m. to 4:30 p.m.
- Parents and students call (425) 456-4321
Online
- Monday through Friday: 7 a.m. to 4:30 p.m.
- Parents email parenthelp@bsd405.org
- Students email studenthelp@bsd405.org
In-Person
Students may visit the Technology Specialist at their home school for in-person technology support. They may contact their school for details. Contact information is available on each school’s website.
Students attending the Virtual Academy may visit the Virtual Academy Student Tech Center at the Wilburton Instructional Service Center (WISC), located across the street from (south of) Wilburton Elementary School.
- 12241 Main Street, Bellevue, WA 98005 – building 6
- Monday through Friday: 1 p.m. to 3 p.m.
- General tech support for issues that are difficult to resolve via email or phone, no appointment necessary
- Students and families will follow guidelines for minimizing the risk of COVID-19.
Note: Students leaving the District may turn in devices and peripherals including laptops, laptop bags, hotspots, power adapters, and styluses to the school they attended last year.
Access to Technology and the Internet
In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We issued iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities.
Added November 10, 2020: The Washington Office of Superintendent of Public Instruction (OSPI) announced their K-12 Internet Access Program which connects eligible students in need to Internet access at home with no cost to the student or their family. Learn more.
Added July 1, 2021: Washinton’s K-12 Internet Access Program ended on June 30, 2021. To sign up for the Federal Communications Commission’s new Emergency Broadband Benefit Program, please visit https://www.fcc.gov/broadbandbenefit.
Student Device Setup Guides
Here are setup guides to help students get started with their district-issued iPads and laptops.
iPads: Grades K-1
Laptops: Grades 2-12
Help with Microsoft Teams
Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.
Getting Started
- Quick Start Guide for Families (PDF)
- What is Microsoft Teams (video) | ¿Qué es Microsoft Teams? (vídeo)
Student Guides
- Quick Start Guide for Students (PDF)
- Accessing School Online via Microsoft Teams (PDF) | Acceso a la escuela en línea a través de Microsoft Teams (PDF) | 通过Microsoft Teams 在线访问学校 (PDF)
Family Guides
Login Support for Elementary Families
Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.
- Learn more: Family login information (PDF) | Spanish (PDF)
- How to login to Clever on student iPads – grades K-1 (PDF)
Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).
Last reviewed June 28, 2022