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Technology Support for Students and Families

Home → Departments → Technology → Technology Support for Students and Families

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Get Help with Technology

Students and families can get technology support by phone, email, or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.

Phone

  • Monday through Friday: 7 a.m. to 4:30 p.m.
  • Parents and students call (425) 456-4321

Online

In-Person

Students may visit the Technology Specialist at their home school for in-person technology support. They may contact their school for details. Contact information is available on each school’s website.

Students attending the Virtual Academy may visit the Virtual Academy Student Tech Center at the Wilburton Instructional Service Center (WISC), located across the street from (south of) Wilburton Elementary School.

  • 12241 Main Street, Bellevue, WA 98005 – building 6
  • Monday through Friday: 1 p.m. to 3 p.m.
  • General tech support for issues that are difficult to resolve via email or phone, no appointment necessary
  • Students and families will follow guidelines for minimizing the risk of COVID-19.

Note: Students leaving the District may turn in devices and peripherals including laptops, laptop bags, hotspots, power adapters, and styluses to the school they attended last year.

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Access to Technology and the Internet

In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We issued iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities.

Added November 10, 2020: The Washington Office of Superintendent of Public Instruction (OSPI) announced their K-12 Internet Access Program which connects eligible students in need to Internet access at home with no cost to the student or their family. Learn more.

Added July 1, 2021: Washinton’s K-12 Internet Access Program ended on June 30, 2021. To sign up for the Federal Communications Commission’s new Emergency Broadband Benefit Program, please visit https://www.fcc.gov/broadbandbenefit.

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Student Device Setup Guides

Here are setup guides to help students get started with their district-issued iPads and laptops.

iPads: Grades K-1

Laptops: Grades 2-12

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Help with Microsoft Teams

Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.

Getting Started

Student Guides

Family Guides

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Login Support for Elementary Families

Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.

Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).

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Technology

Last reviewed July 5, 2022

The Bellevue School District acknowledges that we learn, work, live and gather on the Indigenous Land of the Coast Salish peoples, specifically the Duwamish and Snoqualmie Tribes. We thank these caretakers of this land, who have lived and continue to live here, since time immemorial.