Technology Support for Students and Families
Support for secondary virtual students: Book an appointment with the Tech Specialist at your school. Visit the Student Portal (access required) for the link to schedule an appointment (look under “Quick Links”).
In-person tech support updates:
- April 7: Tech Center at Highland permanently closed
- April 8: Expanded tech support for all students. Learn more
Top questions: Supporting your technology help needs is important to us. Visit our frequently asked questions page to find helpful resources.
Topics in this section:
Get Help with Technology
Students and families can get technology support by phone, email or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.
Online
- Monday through Friday: 7:00 a.m. to 4:30 p.m.
- Parents email parenthelp@bsd405.org
- Students email studenthelp@bsd405.org
Phone
- Monday through Friday: 7:00 a.m. to 4:30 p.m.
- Parents and students call (425) 456-4321
In-Person (starting Apr. 8)
Starting Apr. 8, in-person tech support at schools and at our central office will be provided as follows:
Secondary Students:
- Tech support for all secondary students (both hybrid and virtual) will be available at their school
- Virtual students can book an appointment with the Tech Specialist at their school – visit the Student Portal (access required) for the link to schedule an appointment (look under “Quick Links”)
Elementary Students:
- Tech support for all elementary students attending school in person will be available at their school during their school day
- Virtual elementary students needing in-person support can visit the new Elementary Student Tech Center at the Wilburton Instructional Service Center (WISC), located across the street from (south of) Wilburton Elementary School.
- 12241 Main Street, Bellevue, WA 98005 – building 6
- Monday through Friday: 8:00 a.m. to 3:00 p.m.
- General tech support for issues that are difficult to resolve via email or phone, no appointment necessary
- Students and families will follow guidelines for minimizing the risk of COVID-19.
Access to Technology and the Internet
In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We issued iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities.
Added Nov. 10: The Washington Office of Superintendent of Public Instruction (OSPI) announced their K-12 Internet Access Program which connects eligible students in need to Internet access at home with no cost to the student or their family. Learn more.
Student Device Setup Guides
Here are setup guides to help students get started with their district-issued iPads and laptops.
iPads: Grades K-1
Laptops: Grades 2-12
Help with Microsoft Teams
Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.
Getting Started
- Quick Start Guide for Families (PDF)
- What is Microsoft Teams (video) | ¿Qué es Microsoft Teams? (vídeo)
Student Guides
- Quick Start Guide for Students (PDF)
- Accessing School Online via Microsoft Teams (PDF) | Acceso a la escuela en línea a través de Microsoft Teams (PDF) | 通过Microsoft Teams 在线访问学校 (PDF)
Family Guides
Login Support for Elementary Families
Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.
- Learn more: Family login information (PDF) | Spanish (PDF)
- How to login to Clever on student iPads – grades K-1 (PDF)
Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).
Last reviewed April 27, 2021